Privacy Policy

At VR The Movement (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, products, or interact with us in any way. By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please discontinue your use of our website and services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Address

  • Payment information (processed securely by third-party providers)

  • Age or date of birth

  • Account details, including username and password

  • Information voluntarily provided by you, such as survey responses, preferences, or feedback

1.2 Usage Information

We may automatically collect:

  • IP address

  • Device type, operating system, and browser type

  • Pages visited, time spent on pages, and links clicked

  • Cookies and similar tracking technologies (see Section 7 for more information)

1.3 Health and Fitness Information

When you participate in our programs, you may choose to provide:

  • Fitness goals, performance data, and activity history

  • Health-related information, such as injuries or conditions, for personalized guidance

1.4 Photographs and Media

We may collect and use photographs, videos, or other media of you, including those provided voluntarily or captured during events, classes, or other interactions with our services. These may be used to promote our business, including in marketing and advertising materials, with your consent or as permitted by law.

For individuals under 18 years of age, we will only use photographs, videos, or other media for promotional purposes if we have obtained verifiable parental or guardian consent, in accordance with Australian laws.

1.5 Children’s Information

Our services are not intended for children under 18 without parental or guardian consent. Parents or guardians must manage accounts for minors and ensure that all provided information is accurate.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services, including classes, programs, and products

  • To manage your account and membership

  • To process transactions and deliver physical products

  • To communicate with you about updates, promotions, and support

  • To personalize your experience, including tailoring recommendations

  • To ensure the safety and security of our website and services

  • To use photographs, videos, or other media for promotional purposes, in accordance with Section 1.4

  • To comply with legal obligations or resolve disputes

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

3.1 Service Providers

Third-party providers who assist with:

  • Payment processing

  • Data storage and hosting

  • Email and marketing communications

  • Customer support

3.2 Legal Requirements

We may disclose your information:

  • To comply with applicable laws, regulations, or legal processes

  • To protect the rights, property, or safety of VR The Movement, our users, or others

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission

  • Access restrictions and password protection

  • Regular monitoring of systems for vulnerabilities

Despite our efforts, no method of data transmission or storage is completely secure. Use our services at your own risk.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory obligations

  • Resolve disputes and enforce agreements

When your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You may have the following rights, depending on your jurisdiction:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Update or correct inaccurate or incomplete information

  • Deletion: Request deletion of your personal information, subject to legal obligations

  • Restriction: Limit how we use your information in certain circumstances

  • Objection: Object to the processing of your data for direct marketing purposes

  • Data Portability: Request a copy of your information in a machine-readable format

To exercise your rights, contact us at [email protected]. We may request verification of your identity before fulfilling your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

  • Necessary Cookies: Required for basic website functionality

  • Performance Cookies: Track usage and improve website performance

  • Targeting Cookies: Deliver personalized content and advertisements

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notifications. The “Effective Date” at the top of this policy indicates the latest revision.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Email: [email protected]
Mail: VR The Movement, 40 Lewis St, Mudgee, NSW 2850

Effective Date: December 13, 2024

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